Rate Your Customer Service

I had an interesting conversation tonight with a gentleman, probably in his late 70's. Mr. Barnes comes to all my son's baseball games. He does not come just to watch my son, but to watch all the boy's play. He is a true Mineola Yellow Jacket baseball fan. He loves to share stories of his past and bless his heart - sometimes tells us the same story, but we listen with care.

Anyway, tonight he was upset with a local merchant and as he told me the story I thought the only problem with this merchant was they do not know customer service.

One thing I offer each one of my client's is my full attention and it is my goal to ensure the client is happy - at no cost! Yes, there are times you just have to say - I have done my best! And if you can honestly say this and you still cannot make the customer happy, then you need to find an alternative solution. Because your reputation is on the line and you need to keep it clean you might offer to find another vitual assistant to work with them or send them the names and let them do the work in finding the best person to fit their needs.

This is one of the first things I cover in my coaching program and as I tell my client, customer service is not like it use to be in the past and it is something that can really set you apart from the rest, so no matter what services you offer your client it is important that you offer the best customer service possible.

One thing I am very proud of is my clients appreciate my caring attitude and tell me constantly that they appreciate my goal is to make sure they are 100% happy with my service, if not more. If they are not, I tell them to let me know and we will work together to make sure all the expectations are meet.

In today's world you do not see the vendor, merchant, etc taking those couple of minutes to say "how can I help you?" Most of the time they ignore you and feel you are a waste of time. Therefore, when building your virtual assistant business make sure you give the customer what they want, with a smile on your face and in your heart! By doing this you are making a name for yourself, because you are offering something that is not seen in the real world very much anymore.